22 Bets Terms & Conditions – The Complete Guide to Using the Platform

Section 1 Introduction & Scope

These Terms and Conditions ("Terms") constitute a legally binding agreement between 22 Bets ("we", "the Platform", "the Company") and each individual ("you", "the User", "the Player") who accesses or uses the 22bets.online website or its associated mobile application ("the Service").

By creating an account on 22 Bets, browsing the platform, or using any game or betting service, you fully accept these Terms & Conditions. If you object to any of the terms, please refrain from using the service.

These terms and conditions are part of our Privacy Policy and Responsible Gaming Policymust be read together — they collectively form the complete agreement governing use of 22 Bets.

Section 2 Account Registration

To open an account with 22 Bets, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided at registration must be truthful, accurate, and your own.
• Each person may only hold one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any funds held may be forfeited.
• If a family member is already operating a 22 Bets account on the same device or using the same payment method, please contact our support team before opening a new account.
• Keep your login credentials (email and password) private. You are solely responsible for any loss resulting from sharing them with others.

22 Bets reserves the right to accept or reject any account at any time without providing a reason.

Section 3 Identity Verification (KYC)

22 Bets conducts a KYC (Know Your Customer) process to maintain a safe and legally compliant environment. We may request identity verification documents in the following situations:

• At the time of your first large withdrawal request.
• If unusual activity is detected on your account.
• If bonus abuse is suspected.
• As part of routine verification.

Failure to complete KYC verification or submit the required documents may result in a temporary account suspension. All submitted documents are kept strictly confidential and used solely for verification purposes.

Section 4 Deposit Policy

The following rules apply to deposits made on 22 Bets:

• Minimum deposit: ৳500
• Maximum Deposit: ৳5,00,000 per day (may vary depending on account level)
• Deposits must be made using a payment method registered in your own name.
• Accounts found using third-party payment methods will be suspended.
• Deposited funds are usually credited to your account instantly. If there is any delay, please contact support.
• 22 Bets is not responsible for failed deposit transactions — the payment provider's own terms apply.

Section 5 Withdrawal Policy

The following rules apply when withdrawing winnings or deposited funds from 22 Bets:

• Minimum Withdrawal: ৳500
• Processing Time: Typically 1–24 hours. Faster for VIP members.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Withdrawals may be placed on hold until KYC verification is complete.
• Winnings from bonus balance can only be withdrawn after the wagering requirements for that bonus have been met.
• 22 Bets reserves the right to verify large withdrawals in accordance with its Anti-Money Laundering policy.

22 Bets is not liable for failed withdrawals caused by incorrect account numbers or inaccurate details. Please double-check all withdrawal information before submitting.

Section 6 Bonuses & Promotions

22 Bets offers welcome bonuses, cashback, free spins, and other promotions from time to time. The following general terms apply when using these bonuses:

Wagering Requirements

Most bonuses carry a Wagering Requirement, meaning you must wager the bonus funds a specified number of times before they become withdrawable. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in bets.

General Bonus Terms

• Each bonus offer may only be claimed once per player, unless stated otherwise.
• Using bonuses across multiple accounts will result in all accounts and bonuses being cancelled.
• Any unused bonus balance will be automatically removed once the bonus expires.
• 22 Bets reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses may only be used on eligible games — each offer specifies which games qualify.

Section 7 Betting & Gaming Rules

The following rules apply when placing bets and playing games on 22 Bets:

• Once a bet is confirmed, it cannot be changed or cancelled unless 22 Bets acknowledges an error.
• If a technical error affects a game or bet, 22 Bets reserves the right to void that round and refund the stake.
• If a match is postponed or abandoned in Sports Betting, bets will be settled in accordance with 22 Bets' own policy.
• Bets placed on incorrect odds or erroneous information may be voided.
• If match-fixing, fraud, or any unfair advantage is suspected, the relevant bet(s) will be suspended until the investigation is complete.

22 Bets monitors every session to ensure a fair Live game environment. Any unusual betting patterns detected may result in the account being placed under review.

Section 8 Prohibited Activities

The following activities are strictly prohibited on 22 Bets:

• Creating or operating multiple accounts.
• Using another person's account or sharing your account with others.
• Using a third-party payment method.
• Systematic misuse of bonuses or promotions (bonus hunting).
• Using software bots, automated betting tools, or any form of hacking tools.
• Knowingly exploiting errors or glitches in games or on the website.
• Using the platform for money laundering or processing illegal funds.
• Harassing or intimidating other players or staff.

Involvement in any of the above activities may result in 22 Bets immediately closing the account, forfeiting the balance and winnings, and taking legal action where necessary.

Section 9 Account Closure & Suspension

22 Bets may suspend or close an account in the following circumstances:

• For violation of these Terms & Conditions.
• If the information provided is found to be false or incomplete.
• If KYC verification fails or required documents are not submitted.
• If suspicious financial activity is detected.
• Extended periods of inactivity (12 months or more).

You may also request account closure at any time. Any valid balance remaining in the account will be refunded, subject to verification.

Section 10 Responsible Gaming

22 Bets firmly believes that gaming is for entertainment, not a solution to financial problems. We are committed to helping players build healthy gaming habits.

Responsible Gaming tools available on 22 Bets:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limits: Decide in advance how long you will play each day.
• Reality Check: You will receive periodic time reminders while playing.
• Self-Exclusion: Take a break from the platform for anywhere between 7 days and 6 months.
• Permanent Closure: If you feel gaming is becoming a problem, there is also an option to permanently close your account.

If you feel you are losing control over your gaming, Responsible Play Visit the page or contact support.

Section 11 Dispute Resolution

If you have a complaint or dispute, please contact 22 Bets customer support in the first instance. We make every effort to resolve all complaints within 48 hours.

Dispute Resolution Steps:

1. Describe the issue via live chat or email.
2. Attach any relevant evidence or screenshots.
3. 22 Bets will investigate and respond with a resolution.
4. If you are not satisfied with the resolution, a complaint may be submitted to an independent regulatory authority.

In the event of any dispute over game outcomes, 22 Bets' server records shall be considered final.

Section 12 Changes to Terms

22 Bets reserves the right to amend these Terms & Conditions at any time. For significant changes:

• This page will be updated on the website and the "Last Updated" date at the top will reflect the change.
• Notifications may be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

We recommend checking this page from time to time. If you disagree with any changes, please stop using your account and withdraw your balance.